Our Cancellation Policy – Terms and conditions of cancellation
Workshops
*Less than 4 weeks before the course or workshop starts – refund minus 10% admin fee ONLY if your place can be filled
*Less than 14 days before the course or workshop starts – no refund but a credit towards a future course at The Little School of Needlecraft, We also charge a 20% admin fee.
*Less than 5 days before the workshop no refund if we cannot fill your place. If we can sell your space we will refund you 70% of the course fee.
CLASSES
Classes are usually sold in blocks of 6 classses, within the block of 6 you can defer 2 classes and add them to the end of your block, any more than 2 are considered absences and will be charged unless by prior written arrangement with the management team.
Some Classes are to do a project, with a specific teacher, so unless we have made an arrangement with you in advance in writing, we can’t defer any of the classes because they only run for the time of the project.
Example: a six week sewing class making a specific project. We do not refund part of the courses.
We totally understand that you have a life to live and things happen that are unpredictable and you may want to go away on holiday or a few days break so we try and give you leeway with two absences in a block of 6, we can’t however become responsible for everything that goes wrong, we respectfully remind you that we have expenses to cover and staff to pay. Please make sure that you look at the dates you book!
Any long absences can be discussed and booked off with the team, we will try and accommodate you within reason.
Contact the Little school on Tel; 07539 111586
Or email me, Jolanda Rocklin on Info@thelittleschoolofneedlecraft.co.uk
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {info@thelittleschoolofneedlecraft.co.uk} for questions related to refunds and returns.